Refund policy

At this time, all sales on all listed items on the website are final. We will issue refunds for product damaged in transit or if the incorrect item was shipped to.

Refunds and Exchanges:  To be eligible for a refund or exchange, you must first email within 30 days of the order date, with your proof of purchase. Upon receipt of your email we will respond promptly and accordingly and make sure your replacement is sent out.  If a replacement item is not available, we will refund the full purchase price. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

To report an issue, you can contact us at info@yourhealingmatters.com. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@yourhealingmatters.com.